We realize that orders
may need to be returned for various reasons. Simply follow the instructions
below and return your order within 30 days of order receipt for a full refund of
the purchase price.
Instructions for
Returning Orders
1. Call our customer
service department within 30 days of order receipt to request a return
merchandise authorization (RMA) number. The toll free number is 1.877.604.0712. Hours are Monday thru Friday 9:00am to 4:00pm Central
Time.
After-hours inquiries and all other questions should be directed to
storemanager@mycarstats.com.
2. Once you have
received your RMA, ship your order back to us along with your copy of your invoice information
and RMA number. You must ship your order freight pre-paid using a
traceable shipping method (i.e. FedEx, UPS, USPS Priority Mail). It is
recommended that this tracking number be forwarded to our office at the time
of return. Return merchandise must be in its original condition when received.
myCarStats is not responsible for lost return
shipments. All returns are subject to approval.
- All returns must have the complete Return
Authorization # (RA#) prominently displayed on the shipping label in order to be
received into our warehouse. If the RA# is not visible, your shipment may be
refused.
- DO NOT place shipping labels or write RA#'s on the outside of the
manufacturer's boxes.
- Products must be in a resalable condition in order for
you to receive credit. Re-box all returns in appropriate shipping cartons. All
original packaging and materials must be returned with the product.
Please note that the following items may
NOT be
returned:
-
Open Units
-
Units which require re-boxing
-
Units in an unsuitable resale condition
NOTE:
If your original order was damaged in
shipping, does not work properly, or if you received the incorrect item,
myCarStats will pay the cost of the return shipping.
No returns will be accepted without prior authorization and a
myCarStats
return merchandise authorization (RMA).