Complaints on file come directly from consumers who have registered their problem with the United States Department
of Transportation. These registered consumer complaints often are a good indication if this model car has a history
of problems that may not show up as Recalls or Technical Service Bulletins. But these car complaints are still a
concern to the owner especially when they are substantiated by different consumers reporting the same problem.
Tips on Car Reports for New and Used Cars
The National Highway and Traffic Safety Administration (NHTSA) is responsible for investigating possible automotive
design and manufacturing defects. When consumers file a complaint to NHTSA, and after several complaints are
filed regarding the same mechanical or safety related problem, NHTSA will often investigate the issue to determine whether
the consumer or the manufacturer is at fault. If the manufacturer is at fault a Recall may issued to rectify the problem.
File your own Consumer Complaint.